HighSta HS 28-Day Return Policy!
At HighSta HS, we take pride in the craftsmanship and quality of our products. To ensure your complete satisfaction, we offer a 28-day return policy from the date of purchase. Please review the following guidelines before initiating a return:
Return Conditions
1. Timeframe: Returns must be requested within 28 days of receiving your order.
2. Item Condition: Products must be unused, unworn, and in their original packaging with all tags attached.
3. Inspection Process: Due to the handmade nature of our items, all returns will undergo a quality inspection before approval. HighSta HS reserves the right to reject returns that show signs of wear, damage, or misuse.
4. Proof of Purchase: A valid order number or receipt is required for all returns.
Non-Returnable Items
- Custom-made or personalized products.
- Items marked as "Final Sale."
- Products that fail inspection due to altered or damaged conditions.
How to Return
1. Contact our customer service at [Customer Support Email] to initiate a return request.
2. Once approved, you will receive a Return Authorization (RA) number and instructions.
3. Securely package the item(s) and include the RA number. HighSta HS is not responsible for lost or damaged return shipments.
4. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
Refund Process
- Approved refunds will be processed within 7-10 business days after inspection.
- Original shipping fees are non-refundable.
- Refunds will be issued to the original payment method.
Exchanges
Exchanges are subject to availability and must meet the same return conditions. Contact customer service for assistance.
Final Note
HighSta HS values the artistry behind each product, and our inspection ensures fairness for both our customers and craftsmen. For any questions, reach out to [Customer Support Email/Phone].
Thank you for supporting HighSta HS!
Note: This policy is subject to change without prior notice.